Refund policy

Last Updated: 12 June 2026

At NativFarm Pet Foods ("Meeku"), we are committed to providing safe, high-quality freeze-dried pet food products. Due to the nature of our products, we maintain strict hygiene and safety standards while ensuring fair resolutions for genuine issues.

1. Nature of Products

Meeku products are pet food products intended for consumption by pets.

As our products are consumable goods, we are unable to accept returns once a product has been delivered. This policy helps us maintain product safety, quality, and hygiene standards for all customers.

Accordingly:

  • We do not accept returns of delivered products.

  • Opened, used, partially consumed, or unsealed products are not eligible for return.

  • Products cannot be returned due to a pet's taste preference, feeding preference, or change of mind by the customer.

2. Eligible Cases for Refund or Replacement

While we do not accept returns, we will gladly provide a replacement or full refund if you receive:

  • A damaged product

  • A defective product

  • A spoiled or contaminated product

  • A package with significant transit damage affecting product quality

  • An incorrect product or incorrect order

  • A product that is unfit for consumption due to manufacturing or packaging defects

3. Reporting a Problem

To be eligible for a refund or replacement, you must notify us within 48 hours of delivery.

Please email info@meeku.in with:

  • Order Number

  • Description of the issue

  • Clear photographs of:

    • The product

    • The packaging

    • Shipping label

    • Any visible damage or spoilage

Additional information may be requested to help us investigate the issue.

4. Resolution Process

Once the issue has been reviewed and approved, we may, at our discretion:

  • Issue a full refund; or

  • Send a replacement product at no additional cost

The resolution offered will depend on the nature of the issue, product availability, and the findings of our review.

We reserve the right to deny claims where sufficient evidence is not provided or where the claim falls outside this policy.

5. Refund Timeline

For approved refund requests:

  • Refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method used during purchase

  • Processing times may vary depending on your bank or payment provider

6. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been packed, processed, or handed over to the shipping carrier, cancellation requests cannot be accommodated.

To request cancellation, please contact:

Email: info@meeku.in

as soon as possible after placing your order.

7. Non-Eligible Cases

Refunds, replacements, or claims will not be provided for:

  • Opened or consumed products

  • Requests raised more than 48 hours after delivery

  • Minor packaging imperfections that do not affect product quality

  • Improper storage after delivery

  • Damage caused by misuse, mishandling, or negligence

  • Change of mind

  • Pet taste preference or refusal to eat the product

  • Orders delivered successfully to the shipping address provided by the customer

8. Lost or Delayed Shipments

If your shipment is significantly delayed or appears lost in transit:

  • Contact us at info@meeku.in

  • We will investigate with our logistics partners

  • If the shipment is confirmed lost, we will provide either a replacement shipment or a full refund

Resolution will be determined after completion of the carrier investigation.

9. Consumer Grievance Redressal

In accordance with applicable Indian consumer protection regulations:

Grievance Officer: Bharatraj Srinivasan
Organization: NativFarm Pet Foods
Email: info@meeku.in

We aim to acknowledge customer grievances within 48 business hours.

10. Policy Updates

NativFarm Pet Foods reserves the right to modify this Refund & Return Policy at any time without prior notice.

Any updates will be posted on this page along with the revised effective date. Continued use of our website and services constitutes acceptance of the updated policy.