Shipping policy

Last Updated: 12 June 2026

At NativFarm Pet Foods ("Meeku"), we are committed to delivering your pet's food safely, hygienically, and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered across India.

1. Shipping Coverage

  • We currently ship across most serviceable locations within India.

  • Delivery availability depends on courier coverage and serviceability of the destination pin code.

  • We reserve the right to decline shipments to locations that are not serviceable by our logistics partners.

2. Order Processing

  • Orders are typically processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays, public holidays, or outside business hours may be processed on the next business day.

  • Processing times may be extended during sales events, holidays, or periods of unusually high order volume.

3. Delivery Timelines

Estimated delivery timelines after dispatch are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Please note that these are estimated delivery timelines and not guaranteed delivery dates.

4. Shipping Charges

  • Applicable shipping charges will be displayed during checkout before payment.

  • Free shipping promotions, if offered, will be subject to the terms and conditions stated on the website.

5. Order Tracking

Once your order is dispatched:

  • A tracking number and tracking link will be shared via email, SMS, or WhatsApp (where applicable).

  • Tracking updates are provided by third-party logistics partners and may take up to 24 hours to become active.

6. Delivery Address

Customers are responsible for providing accurate shipping details.

Please verify:

  • Full delivery address

  • Landmark (if applicable)

  • Contact number

  • Recipient name

NativFarm Pet Foods shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

7. Delays and Failed Deliveries

Delivery delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Strikes or transportation disruptions

  • Courier operational issues

  • Incorrect customer information

In such situations, we will make reasonable efforts to coordinate with our logistics partners and keep customers informed.

8. Damaged Packages or Product Issues

If your package arrives visibly damaged or the product appears compromised:

  • We recommend recording an unboxing video immediately upon receipt.

  • Contact us within 48 hours of delivery.

  • Share clear photographs or videos of:

    • The outer packaging

    • Shipping label

    • Product packaging

    • Any visible damage or spoilage

Email all supporting evidence to:

info@meeku.in

Upon verification, we may provide a replacement or full refund in accordance with our Refund & Return Policy.

9. Lost Shipments

If your shipment appears lost in transit:

  • Contact us at info@meeku.in

  • We will investigate the matter with the logistics provider.

  • If the shipment is confirmed lost, we will provide either:

    • A replacement shipment, or

    • A full refund

Resolution will be determined after completion of the carrier investigation.

10. Partial Shipments

In certain situations, items within the same order may be shipped separately.

If this occurs:

  • You will receive tracking information for each shipment.

  • No additional shipping charges will apply unless communicated beforehand.

11. Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery of the order to the shipping address provided during checkout.

Proof of delivery provided by the courier partner shall be considered evidence of successful delivery.

12. Address Changes

Shipping address modifications may be requested only before the order has been dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

For urgent address changes, please contact:

info@meeku.in

as soon as possible after placing your order.

13. International Shipping

At present, Meeku ships only within India.

We do not currently offer international shipping.

14. Contact & Support

For shipping-related questions, delivery assistance, or order support, please contact:

NativFarm Pet Foods
Website: meeku.in
Email: info@meeku.in

We aim to respond to customer queries within 48 business hours.