Terms of service

Last Updated: 12 June 2026

Welcome to Meeku ("Website"), operated by NativFarm Pet Foods ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of https://meeku.in and the purchase of products offered through it.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Business Information

Brand: Meeku

Organization: NativFarm Pet Foods

Nature of Business: Direct-to-Consumer (D2C) sale of freeze-dried pet food, treats, and food toppers

Website: https://meeku.in

Contact Email: info@meeku.in

2. Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years of age; or

  • You are using the Website under the supervision of a parent or legal guardian.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

3. Products & Intended Use

  • All products sold on this Website are intended solely for animal consumption.

  • Products are not intended for human consumption.

  • Product information, feeding recommendations, and nutritional information are provided for general informational purposes only.

  • Information on this Website does not constitute veterinary advice.

  • Customers should consult a licensed veterinarian before introducing new foods, particularly if their pet has allergies, sensitivities, or medical conditions.

4. Product Descriptions & Natural Variations

We strive to ensure that all product descriptions, images, and information are accurate.

Because our products are made using natural ingredients and freeze-drying processes, minor variations may occur in:

  • Colour

  • Shape

  • Texture

  • Aroma

  • Size

These natural variations do not constitute product defects.

5. Pricing, Taxes & Payments

  • All prices are listed in Indian Rupees (INR).

  • Applicable taxes will be charged in accordance with Indian law.

  • Payments are processed through secure third-party payment providers.

  • We do not store customer card or banking information.

We reserve the right to:

  • Correct pricing errors

  • Refuse transactions

  • Cancel orders suspected of fraud or misuse

6. Orders & Acceptance

Submission of an order does not constitute acceptance.

We reserve the right to:

  • Accept or reject any order

  • Limit quantities purchased

  • Cancel orders due to stock availability issues, pricing errors, payment issues, or suspected fraud

If payment has been received for a cancelled order, a refund will be issued.

7. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been packed, processed, or handed over to the courier partner, it cannot be cancelled, modified, or recalled.

For cancellation requests, contact:

Email: info@meeku.in

8. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery timelines provided on the Website are estimates only and may vary depending on location, courier operations, weather conditions, or other circumstances beyond our control.

Risk of loss passes to the customer upon successful delivery to the shipping address provided during checkout.

9. Refunds, Replacements & Returns

Refunds and replacements are governed by our Refund & Return Policy.

Due to the consumable nature of pet food products:

  • Delivered products are generally non-returnable.

  • Opened, used, or partially consumed products are not eligible for return.

  • Refunds or replacements may be provided in cases of verified damage, spoilage, defects, or incorrect deliveries.

10. Customer Responsibilities

You agree that you will not:

  • Use the Website for unlawful purposes

  • Upload malicious software, viruses, or harmful code

  • Interfere with Website functionality

  • Attempt unauthorized access to systems or accounts

  • Provide false, inaccurate, or misleading information

  • Infringe intellectual property rights

Violation of these Terms may result in suspension or termination of access.

11. Intellectual Property

All content available on the Website, including but not limited to:

  • Logos

  • Trademarks

  • Product names

  • Images

  • Graphics

  • Product descriptions

  • Website design

  • Text content

is the property of NativFarm Pet Foods or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Reviews & Submitted Content

If you submit reviews, testimonials, feedback, photographs, or other content to us:

  • You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content.

  • You represent that the content does not violate any third-party rights.

  • We reserve the right to remove content that is misleading, offensive, unlawful, or inappropriate.

13. Third-Party Services & Links

The Website may contain links to third-party websites, services, or platforms.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Policies

  • Availability of third-party services

Your use of third-party services is subject to their respective terms and policies.

14. Limitation of Liability

To the fullest extent permitted under applicable law:

  • NativFarm Pet Foods shall not be liable for indirect, incidental, special, consequential, or punitive damages.

  • Our total liability arising from any claim relating to a product or order shall not exceed the amount paid for that product.

Customers assume responsibility for determining whether a product is suitable for their pet.

15. Indemnification

You agree to indemnify and hold harmless NativFarm Pet Foods, its owners, employees, contractors, affiliates, and representatives from any claims, damages, liabilities, losses, or expenses arising from:

  • Violation of these Terms

  • Misuse of products

  • Violation of applicable laws

  • Misuse of the Website

16. Force Majeure

We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Strikes

  • Transportation disruptions

  • Internet outages

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

18. Consumer Grievance Redressal

In accordance with applicable consumer protection regulations:

Grievance Officer: Bharatraj Srinivasan

Organization: NativFarm Pet Foods

Email: info@meeku.in

We aim to acknowledge grievance-related communications within 48 business hours.

19. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page along with the revised effective date.

Continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

20. Contact Information

For customer support, legal notices, or questions regarding these Terms, please contact:

NativFarm Pet Foods

Website: https://meeku.in

Email: info@meeku.in